Online Access Free ServiceNow.CIS-ITSM.v2021-09-12.q140 Practice Test (Page 9)

Which table is used to store all the searches performed against knowledge base articles?

A.kb_queries

B.ts_query_kb

C.kb_use

D.kb_search_log

Incident Variable Editor can be made visible only to incidents created from record producers.

A.True

B.False

Which two statements are true regarding Salesforce Customer Community members? (Choose two.)

A.Their reputation levels must be the same across all communities of which they are members.

B.They find crowdsourced answers and Knowledge articles to resolve a support issue.

C.They use the Ideas tab to submit, comment on, and vote for ideas.

D.They must belong to a company's internal community to participate in Chatter collaboration.

Which of the following is NOT a way service catalog requests may be submitted in a baseline ServiceNow instance?

A.From the service catalog

B.From the service portal

C.From an incident record

D.From an inbound email

How many classes extend the Base Configuration Item [item]?

A.1

B.2

C.3

D.None of the listed answers

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