CIS-ITSM Exam Question 31

Which of the following are valid problem states? (Choose all that apply.)
  • CIS-ITSM Exam Question 32

    A company has a web page that needs to get Account record information, given its Salesforce record ID, from JavaScript on the page and then display it.
    Which method of integration is optimal?
  • CIS-ITSM Exam Question 33

    What happens when "Communicate Workaround" is clicked in problem form?
  • CIS-ITSM Exam Question 34

    An Apex class does not achieve expected code coverage. The testSetup method explicitly calls a method in the Apex class.
    How can the developer generate the code coverage?
  • CIS-ITSM Exam Question 35


    Consider the above trigger intended to assign the Account to the manager of the Account's region.
    Which two changes should a developer make in this trigger to adhere to best practices? (Choose two.)