Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 11)

ITIL Exam Question 46

Which practice may involve the initiation of disaster recovery?

A.IT asset management

B.Incident management

C.Service request management

D.Service level management

ITIL Exam Question 47

What is a problem?

A.An addition or modification that could have an effect on services

B.Any change of state that has significance for the management of a configuration item

C.An unplanned reduction in the quality of a service

D.A cause or potential cause of one or more incidents

ITIL Exam Question 48

Which of the following are types of service defined in ITIL?
1.Enabling
2.Core
3.Enhancing
4.Computer

A.1, 3 and 4 only

B.2, 3 and 4 only

C.1, 2 and 4 only

D.1, 2 and 3 only

ITIL Exam Question 49

Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A.value

B.users

C.costs

D.performances

ITIL Exam Question 50

Which describes the 'plan' value chain activity?

A.It ensures that service components are available when and where they are needed, and meet agreed specifications

B.It ensures a shared understanding of the current status and vision for all products and services across the organization

C.It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations

D.It ensures continual improvement of products, services, and practices across all value chain activities

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