Online Access Free EXIN.ITIL.v2025-09-08.q161 Practice Test (Page 12)

ITIL Exam Question 51

What is defined as "the role that uses services?

A.Service consumer

B.Customer

C.User

D.Sponsor

ITIL Exam Question 52

Which process is responsible for managing all service requests from users?

A.Request fulfilment

B.Incident management

C.Change fulfilment

D.Event management

ITIL Exam Question 53

How many people should be accountable for a process as defined in the RACI model?

A.Only one - the process architect

B.Only one - the process owner

C.As many as necessary to complete the activity

D.Two - the process owner and the process enactor

ITIL Exam Question 54

Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A.Collaborate and promote visibility

B.Start where you are

C.Keep it simple and practical

D.Optimize and automate

ITIL Exam Question 55

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A.Change enablement

B.Information security management

C.Service configuration management

D.Problem management

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