Which statement about the steps to fulfill a service request is CORRECT?

What should be used to set user expectations for request fulfillment times?

Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

When should a change request be submitted to resolve a problem?

Which statement about emergency changes is CORRECT?