A.It should be simply written and easy to understand

B.It should relate to simple operational metrics

C.It should be written in legal language

D.It should be based on the service provider's view of the service

A.Focus on value at every step of the improvement

B.Make `focus on value' a responsibility of the management

C.Focus on the value of new and significant projects first

D.Focus on value for the service provider first

A.It supports the creation of a catalogue of services?

B.It ensures the production of more successful service designs

C.It leads to gradual and continual improvement in service quality

D.It results in higher volumes of successful change

A.A service

B.Continual improvement

C.An IT asset

D.Service management

A.Service level management

B.Change control

C.Incident management

D.Service request management