Online Access Free EXIN.ITILFND_V4.v2021-08-17.q28 Practice Test (Page 4)

What should be used to set user expectations for request fulfillment times?

A.The service levels of the supplier

B.The consumer demand for the service

C.The time needed to realistically deliver the service

D.The time that the customer indicates for service delivery

Which is included in the purpose of the `design and transition' value chain activity?

A.Continually meeting stakeholder expectations for costs

B.Providing transparency and good stakeholder relationships

C.Ensuring that service components are available when needed

D.Supporting services according to specifications

What do customers NOT have ownership of when receiving value from services?

A.Specific outcomes and impacts

B.Specific risks and impacts

C.Specific costs and risks

D.Specific costs and outcomes

What does the `C' in `RACI' refer to?

A.Customer

B.Configure

C.Communicate

D.Consult

Which service level metrics are BEST for measuring user experience?

A.Metrics for the percentage of uptime of a service

B.Single system-based metrics

C.Operational metrics

D.Metrics linked to defined outcomes

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