Online Access Free EXIN.ITILFND_V4.v2021-08-17.q28 Practice Test (Page 3)

ITILFND_V4 Exam Question 6

Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A.values

B.elements

C.services

D.assets

ITILFND_V4 Exam Question 7

Which BEST describes a situation in which the emergency change advisory board (ECAB) is used?

A.Outside the normal working hours of the business unit

B.In an emergency situation when it is not possible to convene a full CAB

C.During peak or holiday periods when emergencies are more likely to occur

D.Following a full change advisory board (CAB) to resolve any outstanding agenda items

ITILFND_V4 Exam Question 8

Which of these should be logged and managed as a problem?

A.A user requests delivery of a laptop

B.A monitoring tool detects a change of state for a service

C.Trend analysis shows a large number of similar incidents

D.'Continual improvement' needs to prioritize an improvement opportunity

ITILFND_V4 Exam Question 9

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

A.Problem management

B.Service desk

C.Change control

D.Continual improvement

ITILFND_V4 Exam Question 10

When should the effectiveness of a problem workaround be assessed?

A.Whenever the workaround is used

B.Whenever the workaround becomes a known error

C.Whenever the problem is prioritized

D.Whenever the problem is resolved

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ITILFND_V4 Exam Question 6

ITILFND_V4 Exam Question 7

ITILFND_V4 Exam Question 8

ITILFND_V4 Exam Question 9

ITILFND_V4 Exam Question 10

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