Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

Which view displays current metrics and information about queues if you have a membership?

Select the features available in Genesys Cloud CX Architect. (Choose three.)