Online Access Free HDI.QQ0-301.v2022-04-26.q72 Practice Test (Page 3)

QQ0-301 Exam Question 6

You are arranging a strategy planning meeting with representatives from IT and other areas within the organisation. What two actions must you take to ensure a successful meeting?
(Choose 2)

A.Work to flexible timings according to individual preferences.

B.Provide an adequate room with plenty of refreshments.

C.Provide adequate notice of the meeting to participants.

D.Practice effective time management.

E.Produce a list of possible participants.

QQ0-301 Exam Question 7

Which is an effective method for monitoring calls?
(Choose 1)

A.Record the call.

B.Ask for information about calls from other staff.

C.Check the incident logs.

D.Review escalation records.

QQ0-301 Exam Question 8

What is a best practice for negotiating successfully with customers?
(Choose 1)

A.Ensure the customer understands that you will decide on the best course of action.

B.Give primary consideration to the technical aspect of the solution.

C.Stay focused on what is needed rather than on how to get there. support request.

D.Focus on the route you believe resolution should take.

QQ0-301 Exam Question 9

What is the best description of the activities of the incident management process?
(Choose 1)

A.Incident management records, documents and categorises all incidents or requests.

B.Incident management performs root cause analysis on each incident or request.

C.Incident management ensures affected customers are using only approved workarounds.

D.Incident management identifies the departments responsible for generating the most incidents.

QQ0-301 Exam Question 10

What are two quality assurance methods for monitoring analyst productivity?
(Choose 2)

A.Interactive voice response monitoring.

B.System network monitoring.

C.Random call monitoring.

D.Video monitoring.

E.Regular KPI monitoring.

Premium Bundle

Newest QQ0-301 Exam PDF Dumps shared by Actual4test.com for Helping Passing QQ0-301 Exam! Actual4test.com now offer the updated QQ0-301 exam dumps, the Actual4test.com QQ0-301 exam questions have been updated and answers have been corrected get the latest Actual4test.com QQ0-301 pdf dumps with Exam Engine here:

Access QQ0-301 Premium Version

(198 Q&As Dumps, 30%OFF Special Discount: Freepdfdumps)

Other Version: 3215HDI.QQ0-301.v2022-08-03.q69; 52HDI.Prepawayexam.QQ0-301.v2022-03-23.by.enoch.72q.pdf

Latest Upload: 162ACSM.020-222.v2025-09-11.q48; 156VMware.5V0-31.23.v2025-09-10.q73; 130Oracle.1z0-915-1.v2025-09-10.q24; 159Citrix.1Y0-231.v2025-09-10.q87; 134SAP.C-THR85-2505.v2025-09-09.q29; 164Adobe.AD0-E727.v2025-09-09.q76; 129Oracle.1Z0-1123-25.v2025-09-09.q20; 134SAP.C_SIGPM_2403.v2025-09-08.q20; 251EXIN.ITIL.v2025-09-08.q161; 169BCS.PC-BA-FBA-20.v2025-09-08.q45