Online Access Free HDI.QQ0-301.v2022-04-26.q72 Practice Test (Page 5)

QQ0-301 Exam Question 16

What is the best description of off-site outsourcing?
(Choose 1)

A.Off-site outsourcing is a poor substitute for loyal employees.

B.Off-site outsourcing is the structured downsizing of a Service Desk.

C.Off-site outsourcing is the use of an external supplier to provide required services for your organisation, using their own facilities.

D.Off-site outsourcing is the use of a 3rd party to complement the services your team provide.

QQ0-301 Exam Question 17

You are introducing a self-service option as another channel of support for your customers to use. What three things will this will enable them to do?
(Choose 3)

A.Update contact information.

B.Discover what the SLA contains.

C.Find out where the nearest technology suppliers are based.

D.Find details of password reset options.

E.Request a change to their work schedule.

QQ0-301 Exam Question 18

What is the most important benefit of IT configuration management?
(Choose 1)

A.IT configuration management allows information to be automatically entered into the knowledge base.

B.IT configuration management identifies illegally installed or unlicensed software.

C.IT configuration management recovers critical systems information after a software failure.

D.IT configuration management enables more efficient usage of software.

QQ0-301 Exam Question 19

What should be the focus for developing a Configuration Management process?
(Choose 1)

A.Logging all assets as Configuration items.

B.Reducing incidents and problems.

C.Improving risk analysis.

D.Improving financial control of assets.

QQ0-301 Exam Question 20

You are planning a marketing campaign to raise customer awareness of the Service Desk and the benefits it brings to the business. What three activities would be most effective in doing this?
(Choose 3)

A.Give all customers a stress ball with Service Desk contact details printed on it.

B.Offer a programme of lunch and learn sessions.

C.Organise a road show.

D.Schedule your staff to floor walk at regular intervals.

E.Offer customers the opportunity to experience life on the Service Desk.

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