A.It speeds up the process of getting them to a level of acceptable competency.

B.They have less need to refer to the standard operating procedures.

C.To be assigned as a buddy is part of your teams KPIs.

D.It creates a sense of security for the new team member.

A.Understanding how business and IT can work together.

B.Knowing what the business is trying to achieve.

C.IT services and products are purchased or designed only if they meet critical business requirements.

D.Using ITSM practices to underline the necessity of IT to the business it supports.

E.All services and products are designed with profitability to the business as the key requirement.

A.Self-service tools allow customers greater independence.

B.Self-service tools allow the Service Desk to reduce its headcount.

C.Self-service tools allow the Service Desk to be open for fewer hours.

D.Self-service tools allow for cost-effective service provision.

E.Self-service tools allow customers to access support at any time.

A.Rehire previous employees who already know the job.

B.Focus on the technical skills of prospective employees.

C.Let your team interview prospective employees.

D.Recruit only from the pool of recent college graduates.

A.Organise regular team social events.

B.Work together to accomplish common goals.

C.Encourage the personalisation of workstations.

D.Ensure a secure working environment.