A.Outcomes help service consumers achieve outputs

B.Helping service consumers achieve outcomes reduces service provider costs

C.Service providers help service consumers achieve outcomes

D.Outcomes are one or more services that fulfil the needs of a service consumer

A.The benefits, usefulness. and importance of the service that are perceived by the service consumer

B.Money that the service consumer no longer needs to spend because they are using the service

C.Tangible or intangible results for the service consumer because they are using the service

D.Additional expense that the service consumer has because they are using the service

A.To document the initial structure and relationship between services and customers

B.To gather and document new service level requirements from the customer

C.To produce service design packages and ensure they are handed over to service transition

D.To assess and evaluate all changes and their impact on service designs

A.It reduces the duration and frequency of service outages

B.It allows higher volumes of successful change

C.It reduces unplanned costs through optimized handling of service outages

D.It enables the service provider to understand what levels of service will make their customers successful

A.Service desk

B.Monitoring and event management

C.IT asset management

D.Service configuration management