Online Access Free ITIL.ITIL-4-Foundation.v2021-11-02.q157 Practice Test (Page 19)

ITIL-4-Foundation Exam Question 86

What is an event?

A.Any change of state that has significance for the management of a service or other configuration item

B.The addition, modification, or removal of anything that could have a direct or indirect effect on services

C.Cause of one or more incidents

D.An unplanned interruption to a service or reduction in the quality of a service

ITIL-4-Foundation Exam Question 87

Which statement about problems is CORRECT?

A.Problems are not related to incidents.

B.Problem prioritization involves risk assessment.

C.Problem analysis should focus on one of the four dimensions to achieve a fast diagnosis.

D.Problems must be resolved quickly in order to restore normal business activity.

ITIL-4-Foundation Exam Question 88

Which 'service level management' activity helps staff to deliver a more business-focused service?

A.Using complex technical terminology in service level agreements (SLAs)

B.Creating targets based on the percentage of uptime of a service

C.Understanding the ongoing requirements of customers

D.Measuring low-level operational activities

ITIL-4-Foundation Exam Question 89

Which practice has a strong influence on the user experience and perception of the service provider?

A.Supplier management

B.Change enablement

C.Service level management

D.Service desk

ITIL-4-Foundation Exam Question 90

Which gives a user access to a system?

A.Service agreement

B.Service requirement

C.Service provision

D.Service consumption

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