ITIL-4-Foundation Exam Question 146

Which dimension of service management considers the workflows and controls needed to deliver services?
  • ITIL-4-Foundation Exam Question 147

    Which is the BEST example of an emergency change?
  • ITIL-4-Foundation Exam Question 148

    Which statement about the 'optimize and automate' guiding principle is CORRECT?
  • ITIL-4-Foundation Exam Question 149

    Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
  • ITIL-4-Foundation Exam Question 150

    What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?