A.Something created by carrying out an activity

B.A result for a stakeholder

C.A possible event that could cause harm or loss

D.A change of state that has significance for the management of a configuration item

A.Service requests that cannot be automated should be handled as incidents

B.Service requests that cannot be automated should be handled as problems

C.Service requests and their fulfillment should be automated as much as possible

D.Service requests and their fulfillment should be carried out by service desk staff without automation

A.Asset

B.Utility

C.Cost

D.Outcome

A.A request to implement a security patch

B.A request to provide a laptop

C.A request to resolve an error in a service

D.A request to change a target in a service level agreement

A.To protect the information needed by the organization to conduct its business

B.To plan and manage the full lifecycle of all IT assets

C.To observe services and service components

D.To ensure that accurate and reliable information about the configuration of services is available when and where it is needed