Online Access Free ITIL.ITIL-4-Foundation.v2022-10-24.q166 Practice Test (Page 11)

Which is part of the definition of a customer?

A.A means of enabling value co-creation

B.The role that authorizes budget for service consumption

C.A set of specialized organizational capabilities for enabling value

D.The role that defines the requirements for a service

Which statement about the 'four Ps' of service design is CORRECT?

A.Partners refers to suppliers and vendors

B.People refers to technology and tools

C.Products refers to producers and metrics

D.Processes refers to skill and training

What impact does automation have on a service desk?

A.Increased phone contact and a reduced ability to focus on user experience

B.Less low level work and a greater ability to focus on user experience

C.Ability to work from a single centralised location

D.Ability to work from multiple locations, geographically dispersed

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

Which is a purpose of the 'engage' value chain activity?

A.Ensuring the continual improvement of services

B.Providing transparency and good relationships

C.Ensuring that the organization's vision is understood

D.Meeting expectations for quality, costs and time-to-market

Other Version: 535ITIL.ITIL-4-Foundation.v2025-12-01.q242; 629ITIL.ITIL-4-Foundation.v2024-05-14.q169; 2022ITIL.ITIL-4-Foundation.v2023-07-22.q251; 2938ITIL.ITIL-4-Foundation.v2022-04-26.q125; 2929ITIL.ITIL-4-Foundation.v2021-11-02.q157; 58ITIL.Exams-boost.ITIL-4-Foundation.v2021-08-14.by.lyndon.120q.pdf

Latest Upload: 119SAP.C_BCBAI_2509.v2026-01-15.q13; 200DAMA.DMF-1220.v2026-01-15.q271; 138SAP.C_SIGDA_2403.v2026-01-15.q66; 188ISACA.CRISC.v2026-01-15.q649; 128PaloAltoNetworks.NetSec-Pro.v2026-01-15.q26; 170Splunk.SPLK-1002.v2026-01-14.q121; 170EMC.NCP-AII.v2026-01-14.q144; 164Microsoft.AZ-800.v2026-01-13.q144; 176Microsoft.MS-102.v2026-01-13.q258; 121HP.HPE2-E84.v2026-01-13.q17

Download PDF File