ITIL-4-Foundation Exam Question 31

What are the three phases of 'problem management'?
  • ITIL-4-Foundation Exam Question 32

    Identify the missing word in the following sentence.
    The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding
    principle.
  • ITIL-4-Foundation Exam Question 33

    Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
  • ITIL-4-Foundation Exam Question 34

    Which is part of service provision?
  • ITIL-4-Foundation Exam Question 35

    Which guiding principle helps to ensure that better information is available for decision making?