What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without the customer having to manage specific costs and risks?

Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

Which is the purpose of the 'monitoring and event management' practice?

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Why should a service level manager carry out regular service reviews?