A.To protect the information needed by the organization to conduct its business

B.To observe services and service components

C.To ensure that accurate and reliable information about the configuration of services is available when
and where it is needed

D.To plan and manage the full lifecycle of all IT assets

A.The service value chain uses value streams to describe a combination of consumers and providers

B.The service value chain converts value into demand

C.Each value chain activity identifies a requirement for resources from an external supplier

D.Each value chain activity uses different combinations of practices to convert inputs into outputs

A.Costs removed from the consumer are part of the value proposition

B.Costs removed from the consumer are part of service consumption

C.Costs imposed on the consumer are costs of service warranty

D.Costs imposed on the consumer are costs of service utility

A.Corporate culture of the organization

B.Contracts and agreements

C.Type of cooperation with suppliers

D.Level of formality

A.Disaster recovery plans

B.Swarming

C.Target resolution times

D.Self-help