A.Logging and managing incidents that result in improvement opportunities

B.Identifying the cause of incidents and recommending related improvements

C.Making business cases for improvement action

D.Authorizing changes to implement improvements

A.Ensuring that service components are available when needed

B.Ensuring that stakeholder expectations for quality are met

C.Ensuring that stakeholder needs are understood by the organization

D.Ensuring that services are operated to meet agreed specifications

A.Service desk

B.Service request management

C.Change enablement

D.Incident management

A.To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

B.To protect the information needed by the organization to conduct its business

C.To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

D.To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

A.To produce service design packages and ensure they are handed over to service transition

B.To assess and evaluate all changes and their impact on service designs

C.To document the initial structure and relationship between services and customers

D.To gather and document new service level requirements from the customer