Which practice updates information relating to symptoms and business impact?

What are the ITIL guiding principles used for?

Which guiding principle says that services and processes should NOT provide a solution for every exception?

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.