A.Security and compliance

B.Roles and responsibilities

C.Workflow management and inventory systems

D.Communication systems and knowledge bases

A.Change management, capacity management, event management, service request management

B.Service level management, service portfolio management, service asset and configuration management

C.Service asset and configuration management, release and deployment management, request fulfillment

D.Change management, service asset and configuration management, release and deployment management

A.Server memory is increased when the server is unresponsive

B.A server is restarted to resolve an incident

C.An email server is restored after an incident is reported

D.A defective network switch is replaced with a new one

A.Fulfilling a service request

B.Investigating a major incident

C.Logging a new problem

D.Authorizing an emergency change

A.The low of the model helps organizations to link improvements to its goals

B.The model is applicable to only certain parts of the service value system

C.Organizations should use an additional model or method to link improvements to customer value

D.Organizations should work through the steps of the model in the sequence in which they are presented