Online Access Free ITIL.ITIL-4-Foundation.v2024-05-14.q169 Practice Test (Page 30)

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.Incident management

B.Service request management

C.Change enablement

D.Problem management

When should a workaround be created?

A.As soon as possible, once the incident is logged

B.After the resolution of a problem

C.When a problem cannot be resolved quickly

D.When a potential permanent solution has been identified

Which service request management decisions require that policies are established'?

A.Deciding which service requests require approval

B.Deciding how degradations of service are resolved

C.Deciding how to handle service requests where the steps are unknown

D.Deciding when workarounds should be used

What should remain uonslani within an organization, even when the organization's objectives change?

A.Service offerings

B.Guiding principles

C.Outputs

D.Outcomes

Which should be handled by 'service request management'?

A.A request to change a target in a service level agreement

B.A request to provide a laptop

C.A request to implement a security patch

D.A request to resolve an error in a service

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