A.A standard change

B.A change model

C.A normal change

D.An emergency change

A.To systematically observe services and service components

B.To protect the information needed by the organization to conduct its business

C.To be the entry point and single point of contact for the service provider with all of its users

D.To identify, analyze, monitor, and continually improve links with stakeholders

A.Outcomes help service consumers achieve outputs

B.Helping service consumers achieve outcomes reduces service provider costs

C.Service providers help service consumers achieve outcomes

D.Outcomes are one or more services that fulfil the needs of a service consumer

A.A possible event that could cause harm or loss, or make it more difficult to achieve objectives

B.A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

C.A tangible or intangible deliverable of an activity

D.Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

A.The service value system

B.The 'value stream and processes' dimension

C.The 'focus on value' guiding principle

D.The 'deliver and support' value chain activity