Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 21)

Which action is performed by a service provider?

A.Requesting required service actions

B.Authorizing budget for service consumption

C.Ensuring access to agreed resources

D.Receiving of the agreed goods

Which dimension of service management considers the workflows and controls needed to deliver services?

A.Organization and people

B.Information and technology

C.Partners and suppliers

D.Value streams and processes

Which should be handled by 'service request management'?

A.A request to implement a security patch

B.A request to provide a laptop

C.A request to resolve an error in a service

D.A request to change a target in a service level agreement

Which does the ITIL service value system discourage?

A.Coordinated authorities and responsibilities

B.Organizational silos

C.Interfaces among practices

D.Organizational agility

When should a workaround be created?

A.As soon as possible, once the incident is logged

B.After the resolution of a problem

C.When a problem cannot be resolved quickly

D.When a potential permanent solution has been identified

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