A.Deciding how to handle service requests where the steps are unknown

B.Deciding how degradations of service are resolved

C.Deciding which service requests require approval

D.Deciding when workarounds should be used

A.Known errors are managed by technical staff, problems are managed by service management staff

B.A known error is the cause of one or more problems

C.Known errors cause vulnerabilities, problems cause incidents

D.Known error is the status assigned to a problem after it has been analysed

A.Partners and suppliers

B.Value streams and processes

C.Organizations and people

D.Information and technology

A.Relationship management

B.Change control

C.Release management

D.Monitoring and event management

A.Asset

B.Utility

C.Cost

D.Outcome