Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 50)

ITIL-4-Foundation Exam Question 241

What is the purpose of problem management?

A.Ensures services are restored as soon as possible

B.Helps direct the incident to the correct support area

C.Reduces the likelihood and impact of incidents

D.Determines how the service provider is perceived

ITIL-4-Foundation Exam Question 242

What are the KEY stakeholder groups that service providers should cooperate with?

A.Customers

B.Developers

C.Suppliers

D.Relationship managers

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