Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 44)

What should be done first when applying the 'focus on value' guiding principle?

A.Identify the outcomes that the service facilitates

B.Determine the cost of providing the service

C.Determine who the service consumer is in each situation

D.Identify all suppliers and partners involved in the service

Which is the addition, modification or removal of anything that could have an effect on services?

A.A problem

B.A change

C.An incident

D.An event

Which includes governance, management practices, and continual improvement?

A.The service value system

B.The 'value stream and processes' dimension

C.The 'deliver and support' value chain activity

D.The 'focus on value' guiding principle

Which practice provides a single point of contact for users?

A.Incident management

B.Service desk

C.Change control

D.Service request management

Which is included in the purpose of the 'design and transition' value chain activity?

A.Supporting services according to specifications

B.Ensuring that service components are available when needed

C.Continually meeting stakeholder expectations for costs

D.Providing transparency and good stakeholder relationships

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