Online Access Free ITIL.ITIL-4-Foundation.v2025-12-01.q242 Practice Test (Page 48)

ITIL-4-Foundation Exam Question 231

Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule

A.2 and 4

B.1 and 2

C.3 and 4

D.1 and 3

ITIL-4-Foundation Exam Question 232

Which is a description of service provision?

A.A formal description of one or more services, designed to address the needs of a service consumer

B.Activities that an organization performs to deliver services

C.A way to help create value by facilitating outcomes that service consumers need

D.Cooperation between two organizations to ensure that a service delivers value

ITIL-4-Foundation Exam Question 233

Which is handled as a service request?

A.The failure of an IT service

B.A compliment about an IT support team

C.An emergency change to implement a security patch

D.An investigation to identify the cause of an incident

ITIL-4-Foundation Exam Question 234

Which practice forms a link between the service provider and the users of services?

A.Change enablement

B.Service desk

C.Problem management

D.Service level management

ITIL-4-Foundation Exam Question 235

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A.process

B.plans

C.tools

D.measurement

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ITIL-4-Foundation Exam Question 231

ITIL-4-Foundation Exam Question 232

ITIL-4-Foundation Exam Question 233

ITIL-4-Foundation Exam Question 234

ITIL-4-Foundation Exam Question 235

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