What is typically needed to assign complex incidents to support groups?

Which statement about change authorization is CORRECT?

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

What can be described as an operating model for the creating and management of products and services?

Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.