A.A way to manage the people aspects of change

B.A person who approves a change

C.A tool used to help plan changes

D.a model used to determine who will assess a change

A.The seven guiding principles

B.The four dimensions of service management

C.The service value chain

D.The service value system

A.Supplier management

B.Service level management

C.Continual improvement

D.Relationship management

A.Third party support

B.A separate process

C.Immediate escalation

D.Specialist teams

A.Ensuring that service components are available when needed

B.Ensuring that services are operated to meet agreed specifications

C.Ensuring that stakeholder needs are understood by the organization

D.Ensuring that stakeholder expectations for quality are met