A.It has responsibility for creating policies.

B.It focuses on creating a relationship between processes and products.

C.It is efficient, effective and economical for all IT services.

D.It has an intended purpose or a resultant action.

A.It is a third party responsible for supplying goods or services that are required to deliver IT services

B.It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group

C.It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services

D.It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement

A.Defining roles and responsibilities

B.Recording configuration items

C.Performance analysis

D.Monitoring services

A.Virtual

B.Centralized

C.Outsourced

D.Local

A.A service level escalation

B.An incident resolution

C.A functional escalation

D.A hierarchic escalation