What is the name of the group that should review changes that must be implemented faster than the normal change process?

A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement

Which Functions are included in IT operations management?

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Which is the CORRECT list of the three levels of a multi-level service level agreement (SLA)?