Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 6)

ITIL-Foundation Exam Question 21

Which statement about the known error database (KEDB) is CORRECT?

A.It is a part of the configuration management database (CMDB) and contains workarounds

B.It is maintained by incident management and contains solutions to be implemented by problem management

C.It is maintained by problem management andis used by the service desk to help resolve incidents

D.It is maintained by the service desk and updated with the details of each new incident

ITIL-Foundation Exam Question 22

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A.Service transition

B.Service catalogue management

C.Service level management

D.Demand management

ITIL-Foundation Exam Question 23

Which one of the following is the BEST description of a relationship in service asset and configuration management?

A.Describes how the configuration items (CIs) work together to deliver the services

B.Describes the topography of the hardware

C.Defines which software should be installed on a particular piece of hardware

D.Defines how version numbers should be used in a release

ITIL-Foundation Exam Question 24

Which statement about services is CORRECT?

A.External services are provided to business units in the same organisation

B.External services are delivered to external customers

C.Internal services are delivered to external customers

D.Internal services are provided by suppliers to the internal IT department

ITIL-Foundation Exam Question 25

Which is an objective of event management?

A.To maintain user satisfaction with the quality of IT services

B.To provided a channel for users to receive standard services that they are expecting

C.To detect changes of state that have significance for management of an IT service

D.To minimize the impact of incidents due to service failures that cannot be prevented

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ITIL-Foundation Exam Question 21

ITIL-Foundation Exam Question 22

ITIL-Foundation Exam Question 23

ITIL-Foundation Exam Question 24

ITIL-Foundation Exam Question 25

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