Online Access Free ITIL.ITIL-Foundation.v2021-09-19.q117 Practice Test (Page 10)

ITIL-Foundation Exam Question 41

What is defined as "any change of state that has significance for the management of an IT service"?

A.A request for change

B.An incident

C.A problem

D.An event

ITIL-Foundation Exam Question 42

Which one of the following is it the responsibility of supplier management to negotiate and agree?

A.Operational level agreements (OLAs)

B.Third-party contracts

C.Service level agreements (SLAs)

D.The service portfolio

ITIL-Foundation Exam Question 43

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

A.2 and 3 only

B.1 and 3 only

C.1 and 2 only

D.All of the above

ITIL-Foundation Exam Question 44

The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A.Service level

B.Corporate level

C.Configuration level

D.Customer level

ITIL-Foundation Exam Question 45

Which ITIL process is used to restore normal service operation as quickly as possible?

A.Incident management

B.Problem management

C.Availability management

D.Service level management

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ITIL-Foundation Exam Question 41

ITIL-Foundation Exam Question 42

ITIL-Foundation Exam Question 43

ITIL-Foundation Exam Question 44

ITIL-Foundation Exam Question 45

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