Online Access Free Oracle.1Z0-1064-21.v2022-03-19.q28 Practice Test (Page 2)

1Z0-1064-21 Exam Question 1

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

A.Create a new search through the application composer.

B.Create several personalized searches and create them to each other.

C.Add fields from the advanced search functionality.

D.Grant the agent Administrator permissions to addnew search filters.

1Z0-1064-21 Exam Question 2

Select three correct limits and restrictions when importing data from a file.

A.By default, the import starts immediately after itis activated.

B.Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

C.Both create and update operations are available for imported records.

D.The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E.If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

1Z0-1064-21 Exam Question 3

Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

A.If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

B.Resolution is due on Saturday, 2 PM EST.

C.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

D.First Response is due on Friday, 12 noon EST.

1Z0-1064-21 Exam Question 4

Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

A.You did not enable the vertical toolbar which is required, while the horizontal is optional.

B.You entered a toolbar height that is not more than 70 pixels.

C.You have not enabled the Computer Telephony Integration (CTI) service.

D.The signed-in user does not have the appropriate access privileges to a toolbar.

E.The only toolbar enabled is the default one, and you must configure at least two.

1Z0-1064-21 Exam Question 5

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A.Fields

B.Objects

C.Roles and privileges

D.Icons

E.Reports

F.Object workflow

G.Themes

H.Exports

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1Z0-1064-21 Exam Question 3

1Z0-1064-21 Exam Question 4

1Z0-1064-21 Exam Question 5

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