A.VBCS is a visual development tool for creating applications in DCS.

B.DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

C.DCS is a visual development tool for creating applications in VBCS.

D.DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

A.Default timezone

B.Knowledge management language locales

C.Service request links

D.Default chat channel preferences

E.Default communication preferences

F.Default notification preferences

G.Knowledge management article links

H.Product and category filtering

A.defines the data a particular user can see and/or modify

B.defines the views or functionalities the user can access

C.defines the views the application can access

D.defines the actions a particular user can do

E.defines the privileges and roles a particular user can have

A.Milestones are actions on a service request (SR) that must be completed by a specific time.

B.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'.

C.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

D.Milestones are commitments to handle SRs within certain timelines.

E.Milestones are customizable by an administrator to include any number of organization-specific milestone types.

A.Title, Status

B.Title, Category, Severity, Status

C.Title

D.Title, Category, Severity

E.Title, Status, Problem Description