Online Access Free Oracle.1Z0-1064-21.v2022-03-19.q28 Practice Test (Page 6)

1Z0-1064-21 Exam Question 21

Which two are true characteristics about the lifecycle of a service request?

A."Customer working" is one of the five seeded status types.

B.Users can reopen a service request when the status is set to "Closed".

C."Closed" status is set by an automaticjob after a specified number of days.

D.If required, users can manually set the "Closed" status for a service request.

E.Users can reopen a service request when the status is set to "Resolved".

1Z0-1064-21 Exam Question 22

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

B.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.

C.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

D.Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

1Z0-1064-21 Exam Question 23

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

A.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

B.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

C.You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

D.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

1Z0-1064-21 Exam Question 24

You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A.URLs

B.Tables

C.Other SmartText entries

D.Images

E.Text

F.Variables

1Z0-1064-21 Exam Question 25

Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A.Manage Service Request Queue

B.Manage Service Request Products

C.Manage Service Request Resolutions

D.Manage Service Request Status Values

E.Manage Service Request Severities

F.Manage Service Request Categories

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1Z0-1064-21 Exam Question 21

1Z0-1064-21 Exam Question 22

1Z0-1064-21 Exam Question 23

1Z0-1064-21 Exam Question 24

1Z0-1064-21 Exam Question 25

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