Online Access Free Oracle.1Z0-1064-21.v2022-03-19.q28 Practice Test (Page 7)

1Z0-1064-21 Exam Question 26

Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A.a configured job to process inbound emails

B.an inbound message filter per time schedule

C.an inbound message filter per sender

D.a configured profile option to schedule the retrieval of emails

1Z0-1064-21 Exam Question 27

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

A.You have to edit the e-mail template and add HTML code to customize the standard text section.

B.You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

C.You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.

D.You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

1Z0-1064-21 Exam Question 28

Which statement is correct when describing the process of adding assignment rules from Service Setup?

A.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

B.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

C.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

D.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

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1Z0-1064-21 Exam Question 26

1Z0-1064-21 Exam Question 27

1Z0-1064-21 Exam Question 28

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