A.Images

B.Tables

C.URLs

D.Text

E.Other SmartText entries

F.Variables

A.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

B.In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.

C.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

D.In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.

A.Verify that Eligible for Service is selected on the product item.

B.Validate that Allow Duplicate is selected on the product item.

C.Validate that the product item is active and published.

D.Verify that Root Catalog is selected on the product groups.

A.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.

B.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

C.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

D.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

E.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

A.Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

B.Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

C.Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

D.Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.