Online Access Free Oracle.1z0-1064-22.v2022-11-18.q28 Practice Test (Page 6)

1z0-1064-22 Exam Question 21

Which two are required to publish a completed Digital Customer Service (DCS) application?

A.nothing (DCS applications are always available to all users.)

B.system administrator approval

C.a single "publish" action to complete the task

D.moving the application to Staging and subsequently to Production status

1z0-1064-22 Exam Question 22

Which three types of data are included in the interaction associated with a normal call flow?

A.Start time of the call

B.Channel

C.Service Request create date

D.Contact name

E.Agent name

1z0-1064-22 Exam Question 23

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A.Select the Manage Capacities task.

B.In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

C.Modify the default values in the Capacity fields for the channels.

D.In the Work Assignments section, modify the default value in the Capacity field to a new value.

1z0-1064-22 Exam Question 24

Which two options are true about role synchronization for Digital Customer Service (DCS)?

A.also synchronizes userIDs and passwords between DCS and Engagement Cloud

B.is required for every DCS instance

C.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

D.is real time

1z0-1064-22 Exam Question 25

Which two are true characteristics about the lifecycle of a service request?

A."Closed" status is set by an automatic job after a specified number of days.

B.Users can reopen a service request when the status is set to "Resolved".

C.Users can reopen a service request when the status is set to "Closed".

D."Customer working" is one of the five seeded status types.

E.If required, users can manually set the "Closed" status for a service request.

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1z0-1064-22 Exam Question 21

1z0-1064-22 Exam Question 22

1z0-1064-22 Exam Question 23

1z0-1064-22 Exam Question 24

1z0-1064-22 Exam Question 25

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