Online Access Free Oracle.1z0-1064-22.v2022-11-18.q28 Practice Test (Page 5)

1z0-1064-22 Exam Question 16

Which two options are true about reporting on milestones?

A.Milestone reporting is performed via the CRM Service Request Real-Time subject area.

B.Administrator-defined milestone data is not included in Analytics.

C.No standard reports on milestones are provided.

D.An as-delivered SLA Infolet shows near-overdue and overdue milestones.

1z0-1064-22 Exam Question 17

Which two keyboard shortcuts can be modified?

A.Cancel

B.Save and Continue

C.Save and Close

D.OK

E.Create Service Request

1z0-1064-22 Exam Question 18

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A.Add images as the product image will not be pulled from Engagement Cloud.

B.Add the Product object to your DCS application.

C.Add product ID(s) to the database component.

D.Configure products groups and product items in Engagement Cloud.

1z0-1064-22 Exam Question 19

Which three subobject functions are included in the REST API for Service Requests (SRs)?

A.Update SR reference

B.Delete activity

C.Update resource manager

D.Update resource member

E.Delete message

1z0-1064-22 Exam Question 20

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

B.Resolution is due on Saturday, 2 PM EST.

C.First Response is due on Friday, 12 noon EST.

D.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

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1z0-1064-22 Exam Question 16

1z0-1064-22 Exam Question 17

1z0-1064-22 Exam Question 18

1z0-1064-22 Exam Question 19

1z0-1064-22 Exam Question 20

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