Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

Digital Customer Service application configuration settings in json.cfg include which four options?

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.