A.Mandatory

B.Read-only

C.Query

D.New field

A.The root node/uppermost node must be defined as a company.

B.The root node/uppermost node must be defined as an enterprise.

C.The root node/uppermost node must be defined as a service organization.

D.The root node/uppermost node must be defined as a sales organization.

A.Configure the e-mail address in the communication channel.

B.Set up service categories and service catalogs.

C.Create an e-mail template for responses.

D.Create an account with the e-mail address of the customer.

E.Set scoping questions and outgoing e-mail details in fine-tuning.

A.Set the read access to restricted.

B.Set the access rights to edit.

C.Set the read and write access to restricted.

D.Set the access rights to display.

E.Set the write access to restricted.

A.Unrestricted

B.No Access

C.Full Access

D.Define Specific Restriction

E.Restricted