Online Access Free SAP.C_C4H510_21.v2023-02-21.q37 Practice Test (Page 7)

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?

A.Price list

B.Price scale

C.Pricing procedure

D.Cross-selling list

Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

A.The warranty is expired.

B.The warranty is set to active.

C.The ticket is escalated.

D.The registered product has no installed base assignment.

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A.Operating hours

B.Maintenance plan

C.Service contract

D.Working calendar

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.You can access data base and check raw data in tables.

B.You can add custom fields in data sources and reports.

C.You can save report views and make them available to users.

D.You can use a console to write SQL statements.

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

A.With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

B.You can create new custom reports based on join data sources.

C.With the Dashboard Designer, KPIs can be joined to a new data source.

D.You can add custom fields in data sources and reports.

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