A.Activate Live Activity Configuration.

B.Define a template.

C.Set up an approval process.

D.Create a customer and assign an e-mail address.

A.Check for solutions in the Help Center.

B.Always create the incident with medium priority and adjust it later if applicable.

C.Always include step-by-step instructions on how to recreate the issue.

D.Keep the incident lightweight and use screenshots only if it is necessary.

E.Report the incident from the screen in which the issue occurs.

A.Warranty duration

B.Number of months

C.Service category

D.Warranty reference date

A.Control access on field and action level.

B.Maintain the service catalog.

C.Assign work centers and views.

D.Create service level agreements.

E.Set access restrictions.

A.Internal mashups

B.ASAP mashups

C.URL mashups

D.HTML mashups