Online Access Free SAP.C_C4H510_21.v2023-02-21.q37 Practice Test (Page 9)

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A.Working calendar

B.Maintenance plan

C.Operating hours

D.Service contract

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A.Routing rules can be applied to warranties.

B.The system can be set up so that certain incident categories are not covered.

C.The agent is prompted to upsell a warranty to the customer.

D.When an agent creates a ticket with a registered product, the warranty is automatically determined.

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