The correct answer is B. Open discussions with the group . In VM facilitation, silence from a subgroup is a participation barrier that must be addressed constructively, not punished or ignored. The facilitator's responsibility is to maintain a productive team environment, encourage balanced participation, and protect the integrity of the Job Plan. SAVE-related VM guidance emphasizes that the team leader must have both Value Methodology training and team facilitation capability, including strong leadership and communication skills. ( UW Courses ) A silent subgroup may indicate disagreement, confusion, resistance, lack of psychological safety, or hidden technical concerns. Opening discussion allows the facilitator to surface the cause without embarrassing the participants. This may be done through neutral questions, direct invitation, small-group check-ins, or reframing the issue so the subgroup can contribute safely.
Option A is inappropriate because asking them to leave damages trust and reduces multidisciplinary input.
Option C is incorrect because ignoring disengagement allows dysfunction to grow. Option D may help later, but engaging others first does not address the disengaged subgroup directly. The facilitator should first open communication with the silent group and reintegrate them into the VM process.
References/topics: VM Facilitation; Team Dynamics; Communication Skills; Participation Management; VM Study Team Leadership.

The correct answers are C, D, E, and F . Selecting an in-person VM workshop room is a Preparation Phase responsibility because the facilitator must create conditions that support team interaction, visible work products, and uninterrupted execution of the Job Plan. The SAVE Study Guide identifies Pre-Workshop activities as planning and organizing the Value Study, including determining "study dates, times, location and other logistical needs." ( ) It also emphasizes that the VM Job Plan supports team synergy through a structured process, not isolated individual opinions. ( ) A U-shaped table arrangement supports facilitation because participants can see one another, engage in discussion, and view flip charts or projected material. Availability for the full workshop duration is essential because the Study Guide notes that sufficient time must be allotted to apply the VM process and document findings; losing the room interrupts phase continuity. ( ) Windows and wall space matter because VM workshops rely heavily on posted functions, FAST diagrams, idea lists, evaluation matrices, and proposal development materials. Temperature controls are also important because an uncomfortable environment reduces concentration and participation during long workshop sessions. Chair comfort and site proximity may be useful, but they are secondary compared with room layout, uninterrupted access, display/workspace, and environmental control.
References/topics: Preparation Phase; Pre-Workshop Logistics; VM Facilitation; Workshop Environment; Team Dynamics.

The correct answer is A. $480,000 . In the CVS Value Methodology context, life-cycle cost includes the initial cost, recurrent annual costs, and discrete future replacement expenditures over the defined service period. SAVE's VM Dictionary defines life-cycle cost as the sum of initial cost, recurrent annual cost, single expenditures, and disposal or salvage value over a specified period. It also defines recurrent annual cost as operation and maintenance cost occurring throughout each year, and single expenditure as a future replacement outlay occurring at discrete times during service life.
For Car A , the initial cost is $40,000 . Annual fuel use is calculated as:
40,000 km ÷ 10 km/liter = 4,000 liters per year
4,000 liters × $9 = $36,000 per year
$36,000 × 12 years = $432,000
Replacement costs occur every two years during the 12-year service period, excluding a replacement at the end of year 12 because the vehicle's service life ends. Therefore, replacements occur at years 2, 4, 6, 8, and 10
:
5 × ($600 batteries + $1,000 tires) = 5 × $1,600 = $8,000
Total LCC = $40,000 + $432,000 + $8,000 = $480,000 .
References/topics: Evaluation Phase; Life-Cycle Cost; Initial Cost; Recurrent Annual Cost; Single Expenditure; Cost Analysis.

The correct answers are A and D . When a VM study team struggles to complete a FAST diagram, the facilitator should guide the team through questioning, not take control of the technical work. Asking whether a function is missing is an appropriate facilitation technique because a break in the How/Why logic often means the team has skipped a needed function, used an unclear verb-noun statement, or failed to connect a supporting function to a higher-order function. This keeps ownership with the team while helping them complete the logic chain.
Reviewing the level of abstraction is also correct. FAST diagramming requires functions to be placed at the right level: not too broad, not too detailed, and consistent with the project scope. If one function is stated at a strategic level and another at a component-detail level, the FAST diagram becomes difficult to organize.
Option B is incorrect because the facilitator should not reorganize the functions for the team; that weakens team participation and ownership. Option C is incorrect because not every identified function must appear in the final FAST diagram. Only functions that support the logical function model should be used.
References/topics: Function Analysis Phase; FAST Diagramming; Facilitation; Function Logic; Level of Abstraction.

The correct answer is B. $12,000 . This question asks only for the repair and replacement costs of Car B , not the full life-cycle cost. Therefore, the initial purchase price of $50,000 and the fuel cost data are irrelevant for this specific calculation. The only repair/replacement item listed for Car B is tires every two years at
$2,000 .
The service life is 12 years . Since tires are replaced every 2 years , the number of replacement cycles is:
12 years ÷ 2 years = 6 replacement cycles
The total repair and replacement cost is therefore:
6 × $2,000 = $12,000
Option A. $6,000 would represent only three tire replacements, which does not cover the full 12-year service life. Option C. $10,000 would represent five replacements; that approach would exclude the final two-year replacement interval, but this question's wording asks for costs for the service life , so the full 12-year period is counted. Option D. $4,000 covers only two replacement cycles and is clearly incomplete.
In the Evaluation Phase, the CVS candidate must separate initial cost , annual operating cost , and periodic repair/replacement cost before performing life-cycle calculations. This question isolates the periodic replacement-cost component only.
References/topics: Evaluation Phase; Life-Cycle Cost; Repair and Replacement Costs; Recurrent Cost; Cost Classification.