Online Access Free Salesforce.Sales-Cloud-Consultant.v2022-10-20.q442 Practice Test (Page 43)

Sales-Cloud-Consultant Exam Question 206

8 steps to unlocking your pipeline with opportunities?

Sales-Cloud-Consultant Exam Question 207

UC wishes to track relationships between its customers. For example, some customers are suppliers for other
customers. What should a consultant recommend to track multiple customer relationships in Salesforce?

A.Add the related company to the first company's custom supplier lookup field as a value.

B.Add the related company to the first company's contact roles related list, with supplier as a value.

C.Add the related company to the first company's partner related list, with supplier as a value.

D.Add the related company to the first company's account team, with supplier as the role.

Sales-Cloud-Consultant Exam Question 208

While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers

A.Social Customer Service

B.Computer Telephone Integration

C.Live Agent

D.Interactive Voice Response

Sales-Cloud-Consultant Exam Question 209

Territory mgt is enabled. Users should be able to track account plans for each account they have access to

A.Validation rule

B.Create master detail relationship account -> account plan

C.Review territory mananagement settings

D.Create lookup relationship account -> account plan

Sales-Cloud-Consultant Exam Question 210

A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers

A.Route to agents with the most capacity to take on new work.

B.Route to agents staffing the assigned overflow queues.

C.Route to agents with the least amount of active assigned work.

D.Route to agents with the most cases closed for that topic.

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Sales-Cloud-Consultant Exam Question 206

Sales-Cloud-Consultant Exam Question 207

Sales-Cloud-Consultant Exam Question 208

Sales-Cloud-Consultant Exam Question 209

Sales-Cloud-Consultant Exam Question 210

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